Delivery Information

All orders placed will be dispatched from the designated warehouse within 3 business days. In sale periods, please allow up to 6 business days for dispatch.

Your parcel will be delivered to the shipping address you specify at the time of purchase. Fortune Timber Flooring is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Fortune Timber Flooring won’t be able to send you another parcel or make a refund.

In the event that a parcel is returned to Fortune Timber Flooring for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, you will need to email info@gat77.com.au to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost or damaged shipments are not the responsibility of Fortune Timber Flooring. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Perfect Home Australia in writing within 7 days of receiving the products to info@gat77.com.au. If Fortune Timber Flooring has provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).

Risk in the Products will pass to you upon confirmation of delivery as provided in the local transport courier’s tracking system. Fortune Timber Flooring is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.

Any complimentary product that is sent by Fortune Timber Flooring will not be eligible under Fortune Timber Flooring’s return policy.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.